You can choose from three different levels of support
| Key features | On demand |
Reactive care |
Total care |
| Remote support by phone or computer link |  |
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| Call out to site | |
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| Service Level Agreement (SLA) |  |
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| Annual audit of hardware, software, storage and network | |
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| Quarterly site visit | |
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| Predictive analysis keeps your network, software and storage running efficiently | |
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| Backup system checks | |
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| Antivirus protection kept up to date and mitigation of any issues that occur | |
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| Microsoft patching and updates | |
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| BlackBerry server and service maintenance | |
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